Last updated: 23 January 2026
These Terms and Conditions govern the supply of services by Digital Booster ("we", "us", "our") to you ("the client", "you"). By purchasing, subscribing to, or using our services, you agree to these terms. If you do not agree, please do not proceed.
We provide digital services including (but not limited to):
Service descriptions and pricing may be updated from time to time. Where a written quote or proposal is provided, it will take precedence over general website wording for that specific engagement.
The scope of work will be agreed in writing before work begins (email is acceptable). Any request outside the agreed scope is a change request and may incur additional fees and timeline adjustments. We will confirm any additional charges in writing before proceeding.
You agree to provide accurate, complete and timely information and materials needed to perform the services, including (where relevant) access credentials, brand assets, text content, imagery, legal notices, and any required approvals. Failure to provide these promptly may cause delays and may require rescheduling.
You are responsible for ensuring you have all necessary rights, permissions and licences to use any content you provide, including text, images, logos, videos, fonts, and trademarks. We are not liable for any claim, loss or damage arising from client supplied content, licensing issues, or infringement.
Timelines are estimates and depend on prompt client cooperation. You agree to review deliverables and provide feedback within a reasonable timeframe. Where approval is requested, your written approval (email is acceptable) constitutes sign off. After sign off, further changes may be chargeable.
Packages may include minor revisions as described at the point of sale. Minor revisions are small adjustments that do not materially change scope. Significant changes, additional features, or repeated rounds of revisions beyond what is included may be charged at our standard rate or quoted separately.
Unless otherwise agreed in writing, one-off services must be paid in full before commencement. Subscription services are billed in advance on a monthly basis (or as otherwise specified) and must be paid by the due date to avoid interruption of service.
Where payments are overdue, we reserve the right to suspend services until payment is received. Where applicable, statutory interest and recovery costs may apply under the Late Payment of Commercial Debts (Interest) Act 1998.
Monthly services renew automatically each billing period unless cancelled. Unless otherwise stated, cancellation requires 30 days’ notice. If hosting, domains, or email are included, service may be suspended or removed after cancellation or non-payment.
If a domain renewal has already been paid for the current term, it remains in place until expiry. Domain transfers may require additional time and administration and must be requested in writing.
Website Care Plans include the services described on our website or agreed in writing, which may include hosting, SSL, monitoring, backups, domain renewal, and email accounts where applicable. Unless explicitly stated, Care Plans do not include:
Fair use applies. Excessive support requirements may be chargeable, and we will notify you before incurring additional costs.
Where services involve third-party platforms or suppliers (including but not limited to hosting providers, email providers, Google, Meta, plugins, themes, analytics, payment gateways, and APIs), you acknowledge that such providers may impose their own terms, pricing, policies, and availability.
Advertising spend (e.g., Google Ads budget) is paid by the client unless explicitly stated otherwise in writing. We are not responsible for third-party outages, suspensions, policy enforcement, or platform changes.
Digital marketing performance depends on many external factors. We do not guarantee specific rankings, lead volumes, sales results, or return on investment. We will provide services with reasonable care and skill and report on performance where applicable.
Unless otherwise agreed, all work produced remains our property until payment is received in full. Upon full payment, you are granted ownership of the final deliverables created specifically for you, excluding third-party licensed items and any pre-existing tools, frameworks, libraries, or internal systems we use to deliver the service.
You agree to keep credentials secure and provide access only as necessary. Where we are provided with access to your systems, we will take reasonable steps to protect the confidentiality of that access. You are responsible for maintaining secure passwords and account security for your own services.
We may suspend or terminate services immediately if you breach these terms, engage in illegal activity, abuse staff, or misuse services. We may also suspend services for non-payment. Where services are suspended, we are not liable for any losses arising from the suspension.
Refunds for one-off projects are assessed on a case-by-case basis and depend on project progress. Work already completed (including design, development, consultancy, SEO work, or campaign setup) is non-refundable.
Subscription services are non-refundable once the service period has begun. You may cancel to prevent future renewals in line with the notice period in these terms.
To the fullest extent permitted by law, we are not liable for indirect or consequential losses, including loss of profits, revenue, business, goodwill, or data.
Our total liability for any claim relating to our services is limited to the amount paid by you to Digital Booster in the three months preceding the event giving rise to the claim.
We are not liable for failure or delay in performing obligations where caused by events beyond our reasonable control, including outages, supplier failures, strikes, natural disasters, or acts of government.
If you are unhappy with any part of the service, you agree to contact us first and allow a reasonable opportunity to investigate and resolve the issue. Where possible, disputes will be handled in good faith before formal action.
We handle personal data in accordance with our Privacy Policy.
We may update these Terms and Conditions from time to time. The latest version will be published on our website. Continued use of our services constitutes acceptance of the updated terms.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the courts of England and Wales.